Privacy policy
Effective Date: 27.08.2025
1. Introduction
Welcome to Pocket CEO an AI automation agency specializing in business automation, API integrations, and communications technology. We operate worldwide and are fully compliant with USA A2P 10DLC regulations, the European Union’s GDPR, and data privacy laws in Hong Kong, UK, Australia, New Zealand, and Singapore. This Privacy Policy outlines how we protect your data and comply with regulatory requirements for both SMS and email communications.
2. Information We Collect
We collect personal information you provide voluntarily, such as your name, email, phone number (including for SMS communications), payment details, and interaction data via website forms, email sign-ups, SMS opt-ins, and other channels. We also collect technical data such as cookies and IP addresses to enhance your experience.
3. How We Use Your Information
Your data is used primarily to:
Deliver our automation and communication services
Provide marketing and transactional communications via SMS and email
Process orders and payments securely
Comply with legal and regulatory obligations
Improve our website, products, and services through analysis
4. A2P 10DLC Compliance for SMS Messaging
As required by U.S. mobile carriers and the Campaign Registry (TCR), we adhere strictly to A2P 10DLC regulations by:
Brand and Campaign Registration: Pocket CEO is registered with TCR using accurate business information, including our legal company name, tax ID, and verifiable address. Specific messaging campaigns are registered detailing the type of messages sent (e.g., customer engagement, notifications, promotions).
Explicit Opt-In: We obtain your clear, documented consent before sending any SMS messages. This initial opt-in ensures you knowingly agree to receive messages from us.
Message Content Compliance: Every SMS message includes our brand name and clear instructions on how to get help ("HELP" keyword) or opt out ("STOP" or "UNSUBSCRIBE"). For example:
"Pocket CEO: Your appointment reminder. Reply HELP for help or STOP to unsubscribe."
No Sharing or Selling Numbers: We never sell, rent, or share your phone number with third parties or affiliates for marketing/promotional purposes. Customer mobile data is only used per your consent within our business operations.
Opt-Out Handling: If you reply with "STOP" or "UNSUBSCRIBE" to any SMS, we immediately cease all messaging to your number, respecting your choice without delay. Standard carrier messaging rates may apply unless prepaid plans or waived.
Message Transparency: Opt-in and privacy policy disclosures are clearly linked on all sign-up points and within messaging where feasible.
No Use of Public URL Shorteners: All URLs in messages use branded or full URLs to protect user security and satisfy carrier anti-fraud policies.
5. Email Communication Compliance
In compliance with anti-spam and privacy laws (CAN-SPAM, GDPR, etc.), we:
Obtain explicit consent before sending marketing emails.
Include clear unsubscribe options in every email to allow opt-out.
Provide accurate sender identification and contact information.
Do not share or sell email addresses without explicit permission.
6. Legal Basis for Data Processing
Where applicable (e.g., GDPR), we process your data based on your explicit consent, contractual necessity, compliance with legal obligations, or our legitimate interests aligned with your expectations.
7. Data Security and Retention
We employ industry-standard security measures such as encryption and access controls to protect your information from unauthorized use. Personal data is retained only as long as necessary for the purposes outlined here or to meet legal requirements.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete, object, restrict, or request the portability of your personal data. Contact us to exercise these rights.
9. International Data Transfers
We may transfer your personal data internationally, ensuring legal safeguards such as standard contractual clauses or adequacy decisions under GDPR, UK Data Protection Act, and relevant Asia-Pacific data privacy laws.
10. Cookies and Tracking
Our website uses cookies and similar technologies to improve usability and analytics, implementing consent banners where legally required.
11. Third-Party Disclosure
We share necessary data only with trusted service providers who assist us in operations (e.g., messaging platforms, payment processors). These providers are obligated to comply with applicable data privacy laws and do not use your data for independent marketing.
12. Changes to this Privacy Policy
We will update this Privacy Policy as needed to reflect legal changes or improved practices, notifying users via website updates.
13. Contact
For questions or to exercise your privacy rights, contact:
Email: vr@pocketceo.com
Address: Pocket CEO, 2/F, Tower 1, Tern Centre, 237 Queen’s Road Central, Sheung Wan, Hong Kong
Privacy policy
Effective Date: 27.08.2025
1. Introduction
Welcome to Pocket CEO an AI automation agency specializing in business automation, API integrations, and communications technology. We operate worldwide and are fully compliant with USA A2P 10DLC regulations, the European Union’s GDPR, and data privacy laws in Hong Kong, UK, Australia, New Zealand, and Singapore. This Privacy Policy outlines how we protect your data and comply with regulatory requirements for both SMS and email communications.
2. Information We Collect
We collect personal information you provide voluntarily, such as your name, email, phone number (including for SMS communications), payment details, and interaction data via website forms, email sign-ups, SMS opt-ins, and other channels. We also collect technical data such as cookies and IP addresses to enhance your experience.
3. How We Use Your Information
Your data is used primarily to:
Deliver our automation and communication services
Provide marketing and transactional communications via SMS and email
Process orders and payments securely
Comply with legal and regulatory obligations
Improve our website, products, and services through analysis
4. A2P 10DLC Compliance for SMS Messaging
As required by U.S. mobile carriers and the Campaign Registry (TCR), we adhere strictly to A2P 10DLC regulations by:
Brand and Campaign Registration: Pocket CEO is registered with TCR using accurate business information, including our legal company name, tax ID, and verifiable address. Specific messaging campaigns are registered detailing the type of messages sent (e.g., customer engagement, notifications, promotions).
Explicit Opt-In: We obtain your clear, documented consent before sending any SMS messages. This initial opt-in ensures you knowingly agree to receive messages from us.
Message Content Compliance: Every SMS message includes our brand name and clear instructions on how to get help ("HELP" keyword) or opt out ("STOP" or "UNSUBSCRIBE"). For example:
"Pocket CEO: Your appointment reminder. Reply HELP for help or STOP to unsubscribe."
No Sharing or Selling Numbers: We never sell, rent, or share your phone number with third parties or affiliates for marketing/promotional purposes. Customer mobile data is only used per your consent within our business operations.
Opt-Out Handling: If you reply with "STOP" or "UNSUBSCRIBE" to any SMS, we immediately cease all messaging to your number, respecting your choice without delay. Standard carrier messaging rates may apply unless prepaid plans or waived.
Message Transparency: Opt-in and privacy policy disclosures are clearly linked on all sign-up points and within messaging where feasible.
No Use of Public URL Shorteners: All URLs in messages use branded or full URLs to protect user security and satisfy carrier anti-fraud policies.
5. Email Communication Compliance
In compliance with anti-spam and privacy laws (CAN-SPAM, GDPR, etc.), we:
Obtain explicit consent before sending marketing emails.
Include clear unsubscribe options in every email to allow opt-out.
Provide accurate sender identification and contact information.
Do not share or sell email addresses without explicit permission.
6. Legal Basis for Data Processing
Where applicable (e.g., GDPR), we process your data based on your explicit consent, contractual necessity, compliance with legal obligations, or our legitimate interests aligned with your expectations.
7. Data Security and Retention
We employ industry-standard security measures such as encryption and access controls to protect your information from unauthorized use. Personal data is retained only as long as necessary for the purposes outlined here or to meet legal requirements.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete, object, restrict, or request the portability of your personal data. Contact us to exercise these rights.
9. International Data Transfers
We may transfer your personal data internationally, ensuring legal safeguards such as standard contractual clauses or adequacy decisions under GDPR, UK Data Protection Act, and relevant Asia-Pacific data privacy laws.
10. Cookies and Tracking
Our website uses cookies and similar technologies to improve usability and analytics, implementing consent banners where legally required.
11. Third-Party Disclosure
We share necessary data only with trusted service providers who assist us in operations (e.g., messaging platforms, payment processors). These providers are obligated to comply with applicable data privacy laws and do not use your data for independent marketing.
12. Changes to this Privacy Policy
We will update this Privacy Policy as needed to reflect legal changes or improved practices, notifying users via website updates.
13. Contact
For questions or to exercise your privacy rights, contact:
Email: vr@pocketceo.com
Address: Pocket CEO, 2/F, Tower 1, Tern Centre, 237 Queen’s Road Central, Sheung Wan, Hong Kong